END OF YEAR SALE FAQ

If you can’t find an answer to your question(s), don’t hesitate to reach out at admin@blackironnutrition.com

 

WHAT HAPPENED TO THE NEW YEAR CHALLENGE?

If you’re familiar with Black Iron, you know we’ve done a 3-month New Year Challenge the last 4 years and Black Friday Sales in 2022 and 2023 where we sold 6 and 12 month coaching. We felt this was overwhelming, so we simplified by combining everything into one End Of Year sale where we discount our services for a January 1, 2025 start date.

Given most clients who were joining the Challenge weren’t trying to “win” and many also stuck around long after the 3 months is over, we decided to do away with choosing “winners”. Instead, we’re encouraging you to go your own pace without a “make the most progress!” competition attached. You can make a lot of change in 3 months with serious consistency, but can you do life changing work in 6 month. Don’t even get us started on longer than 6 months!

RETURNING NUTRITION CLIENTS

When you apply your account will be automatically restored. You will be emailed a new sign-in link. After you sign in, you will be directed to a payment page, please enter your payment details, and submit your payment.

After you have completed your payment, please send a message to your coach, requesting an account reset. An account reset will wipe all of your previous check-ins and allow you to update your previous assessment form so you may start fresh. If you would like a copy of your old data, please let your coach know, this can only be done before an account reset.

CURRENT NUTRITION CLIENTS

We are thrilled you are here with us! To take advantage of the EOY sale, please complete the form, and select the options you wish to participate in. After you choose, “Pay Now”, you will be directed to a FAQ page instead of a payment page. We will receive this form, notify your coach, and set up your billing.

Payments will be processed using your default payment method on file with us during the business week within 72 hours of your submission. If you wish to update your payment information prior to the charge, please log into, www.clients.blackironnutrition.com/coach/account, and navigate to the billing area.

If your current subscription is scheduled to renew before January 1, 2025, it will proceed as planned, and purchased time will be added to the end of your billing cycle.

For example:

  • If you are on a monthly subscription with a next billing date of December 28, 2024, and you purchase a 6-month plan during the End of Year Sale, your monthly subscription will renew on December 28, 2024, extending your paid period to January 28, 2025.

  • Your 6-month purchase will then extend your paid period further, covering you until July 28, 2025.

  • After your EOY paid time is up you will automatically switch back to the subscription service and pricing you are currently on. If you wish to make any changes to this, please notify us.

CURRENT TRAINING CLIENTS

Purchasing a training program does not automatically cancel your monthly subscription. You will need to cancel your monthly subscription through TrainHeroic, How to cancel a TrainHeroic Subscription. This is something we cannot do for you. Please note that TrainHeroic automatically removes you from your training program on your billing date.

If you purchase training on or before December 30th your invitation to your training program will be sent by December 31st, 2024. If you submit payment between December 31st, and January 1, you will be invited on January 1. Training programs are published week by week by Sunday at 3 PM PST.

WHAT IF I DON’T NEED ANY TRAINING?

Training is entirely FREE in addition to discounted nutrition coaching services and in no way factored into the price. If you don’t need any training services, you can select “No Thanks, I’ll Pass on Free Training” in the drop down for the training selection!

I NEED HELP CHOOSING A TRAINING PROGRAM, CAN YOU EXPLAIN THEM TO ME?

CAN I CHANGE MY TRAINING PROGRAM OR SWITCH COACHES?

We understand how important it is to feel connected with your coach and enjoy the training program you are on, this is why we are always open to discussing changes and offer a Good Fit Policy. To inquire about a coaching change please email, admin@blackironnutrition.com, for requesting a training program change please email, training@blackironnutrition.com. We do not recommend program hopping and suggest choosing the training program you will most likely stick to, and enjoy as consistency yields the best results.

THE COACH I WANT TO WORK WITH ISN’T ON THE APPLICATION OR IS WAITLISTED?

If you do not see your preferred coach listed on the application, that coach is not currently taking clients in that program. If your desired coach is waitlisted, they most likely will not have a spot up before January 1, 2025, especially if they already have people on their waitlist.

WHEN WILL I RECEIVE ACCESS TO MY TRAINING PROGRAM?

If you submit payment on or before December 30th your invitation to your training program will be sent by December 31st, 2024. If you submit payment between December 31st, and January 1, you will be invited on January 1. Training programs are published week by week by Sunday at 3 PM PST.


Happy New Year!